Immediately upon receiving this complaint (emailed to the Hotel), the Hotel Manager called a 3rd party certified Pest Control to company to inspect the rooms this guest stayed in. We stayed here with our two kids. Holiday Inn Express & Suites Colorado Springs South I-25, an IHG hotel, Holiday Inn Express & Suites Colorado Springs-First & Main, an IHG Hotel, Best Western Plus Peak Vista Inn & Suites, Best Western Plus Executive Residency Fillmore Inn, Holiday Inn Express & Suites Colorado Springs Central, an IHG Hotel, Hampton Inn & Suites Colorado Springs-Air Force Academy-I-25 North. Known for our complimentary signature breakfast, indoor heated pool, onsite dining and friendly staff, The Academy Hotel is committed to providing our guests excellent service, comfortable accommodations and extra amenities for added value. The pool was nice and warm All rights reserved. Take US Highway 24 to Interstate 25 North, Exit 150 North Academy Boulevard, stay in the far right lane, the Best Western the Academy Hotel is the first drive on the right. Hotel was clean and had a pleasant clean smell. Rating 10 - Excellent. Colorado Springs Bed bug Reports Best Western The Academy Hotel Bed Bug Reports Recommended tips after hotel check-in: 1. Building itself is beautiful. These professionals follow Integrated Pest Management (IPM) principles, which will include monitoring for any bugs that may havebeen missed during treatment. This is not a rash, these are bites! Beautiful property! Location off highway was amazingly easy. With the atrium and the numerous water effects, reminded me of the Best Western Cow Palace Inn in Lamar Colorado in the 1980's and 90's when it was in its' hayday when Dave Eddleman owned it. In fact, we just had a pest control company mention to us the other day that all the calls they are seeing right now are in your higher-priced properties," said Jeff White, chief product officer at the pest control manufacturer SenSci. On Mar 24 2011 Well. Restaurant is good. In hotel restaurant had a limited menu but there were many restaurants and Walmart within walking distance. We went back to the area for spring break and decided to stay there again because of the location and price. Certain services and amenities may be reduced or unavailable as a result. I never swim with my kids because I hate cold water and was able to swim with them for hours. Review of The Academy Hotel Colorado Springs Reviewed September 27, 2021 Stayed in room 111. The facility was a great experience for the modest price. The manager told us they did not have bed bugs and we probably had an allergicRead Full Report at www.tripadvisor.com, View other locations in Colorado Springs, Colorado - USA, 2011-2013. The atrium for the hotel is beautiful. News5 spoke with a local exterminator who is working to raise awareness and to help find the bedbugs before they find you. I really didn't know about bed bugs at the time. Bed Bug: The Academy Hotel Colorado Springs - See 3,282 traveller reviews, 509 photos, and cheap deals for The Academy Hotel Colorado Springs at Tripadvisor. Guests can enjoy a game of billiards, throw darts or watch sports on TV at Falcons, which offers daily Happy Hour specials. And it can happen anywhere. when there are so many other options, close by, we will not be staying here again. A water pipe burst in the B wing which forced us to move all of our weekly guests to the A wing which is also the pet friendly wing. Beautiful little hotel Econo Lodge North Academy: BED BUGS - See 171 traveler reviews, 82 candid photos, and great deals for Econo Lodge North Academy at Tripadvisor. "One call per month and I was pretty happy. While they may not be visible at first, bed bugs could be infesting your Colorado Springs, Colorado home, local furniture rental store, hotel, or apartment. Welcome to Colorado Springs Marriott Stay at our pet-friendly hotel in Colorado Springs, CO Colorado Springs Marriott is reinventing the way you travel with their guest rooms, meeting spaces and state-of-the-art fitness center. Bed bugs are small, cryptic and agile, escaping detection after crawling into suitcases, boxes, and belongings. Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services. Yeah right! We went back to the area for spring break and decided to stay there again because of the location and price. Excellent breakfast. I liked the layout for the bathroom area. Sadly, the 12 pans for custom omelets were neglected until people realized it would take an hour to make a waffle. Copyright 2020 Scripps Media, Inc. All rights reserved. Local, Its an older hotel, but its clean and the free breakfast makes it a must stay. Colorado Housing Connects can help you navigate housing information and resources. Great to have an omelette at breakfast! Welcome to our newly updated hotel. When I checked in I paid in advance for a one week stay at a special winter rate. Amazingly clean. This material may not be published, broadcast, rewritten, or redistributed. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted. Elevate your luggage on a luggage rack away from the bed and wall, since bed bugs can often hide behind head boards, artwork, picture frames and electrical outlet panels. THey said they had 6 to 7 complaints this past year and that the hotel did non even care enough to respond to them.This, Please accept my sincere apology for your experience during your stay with us. Having found no evidence of bed bugs or any other insect, the Manager went further and called previous guests who have recently stayed in those rooms. Sign up and we'll send the best deals to you. Its the best place we have ever stayed. Now it's one, two, three calls a day that we're receiving for bedbugs," said Kyle Freeland, a bedbug exterminator for Just Bed Bugs Pest Control. SUPER easy on and off the highway, and location makes it a 20-30 minutes closer to Denver airport than downtown hotels. "Bed bugs can be present in any hotel no matter how expensive the rooms may be. Owner quickly gave full 11day-scheduled refund without checking the room for himself. Sat around for 2 hours till a room was readyShould have been a hermetically sealed room by then! COLORADO SPRINGS, Colo. -- A claim of bed bugs at a popular Colorado resort is being directly disputed by the resort itself. The breakfast was excellent and free but the staff during breakfast was totally rude. The booking included the buffet breakfast which was unrivaledBasically no meats to cut down on the cost I'm sure, but fresh made while you wait omellets and make them yourself waffles as well as the usual scrambled eggs etc. If you stayed at this property through Booking.com, you can write a review. We were told there was a hot tub at the hotel - there was not one. All cribs and extra beds are subject to availability. I didn't know there wasn't a lunch option on-site, but have enjoyed dinner there when not out down the road with the family. Sincerely, John Wilkins/Owner. The Academy Hotel has been family owned since 1982 and as a hands on owner, I take great pride in the overwhelming amount of satisfied and loyal guests we have built over the years. Immediately upon receiving this complaint (emailed to the Hotel), the Hotel Manager called a 3rd party certified Pest Control to company to inspect the rooms this guest stayed in. The facility was a great experience for the modest price., They have a wonderful breakfast bar. Indoor swimming pool. Clean and friendly staff room look as if they have been updated. Courtyard By Marriott Denver Cherry Creek, Holiday Inn Express Hotel & Suites Denver-Intl Airport (Tower Rd), The Inverness Hotel And Conference Center, Residence Inn By Marriott Denver Highlands Ranch, La Quinta Inn And Suites Denver Louisville Boulder, Courtyard By Marriott Denver Southwest Lakewood, Hyatt Regency Denver At Colorado Convention Center, La Quinta Inn And Suites Westminster Promenade, Hampton Inn And Suites Denver Cherry Creek, La Quinta Inn And Suites Denver Southwest Lakewood, Holiday Inn Express Hotel & Suites Alamosa, Crossland Economy Studios Colorado Springs. Wish there was a hot tub for the grownups but no biggie. Mountain View was decent but not sure its worth the up charge. Location off highway was amazingly easy. A chef was available to make made to order eggs/omelets! Staff was very nice and helpful, beautiful rooms and location! Liked: Cleanliness, staff & service, amenities, Disliked: Property conditions & facilities. A water pipe burst in the B wing which forced us to move all of our weekly guests to the A wing which is also the pet friendly wing. Room 238 had bedbugs. Bedbugs have become such a concern in Colorado last summer state leaders passed a law to clarify the responsibilities of landlords and tenants when it comes to reporting and dealing with bedbugs. The Hotel has a regular pest control program in place. The bathroom had poop on the toilet when we checked in. American, We verify reviews to ensure the traveler booked with Expedia Group. Additional sorting options might be available (by type of traveler, by score, etc). Pool was so crowded my 16 year old wouldnt get in. I liked the layout for the bathroom area., Hotel was clean and had a pleasant clean smell. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Youll never stay anywhere like for the price. The breakfast was not the greatest but the people doing the egg station was amazing and very friendly. Rooms were clean and comfortable Please see our partners for more details. We stayed at this hotel last summer, June 2010, and left with some bites on us all. According to HomeGuide, the average cost of removing bedbugs from a home is between $1,000 and $2,200. Rooms hallways ,pool area, dinning area. Hotel Colorado, Glenwood SpringsPeak To Peak Lodge, Estes ParkCourtyard By Marriott Denver Cherry Creek, DenverSuper 8 Motel, Grand JunctionRamada Inn Denver, DenverBest Western Gateway Inn & Suites, AuroraMillennium Harvest House Boulder, BoulderAntlers Hilton, Colorado SpringsHyatt Place Denver Airport, AuroraAntlers Hilton Colorado Springs, Was not really expecting housekeeping but they did come during our 3 day stay. They're also applicable regardless of the comment's tone. Oh, & rooms were almost sound proof! Staff was amazingly friendly. Reviews are most valuable when they are original and unbiased. I never swim with my kids because I hate cold water and was able to swim with them for hours. "I mean you can get a couch for $50, but you never know that you're going to end up spending $1,200 now to get your whole house treated because of that $50 couch," Freeland said. Disliked: Cleanliness, amenities, property conditions & facilities. It's a situation you hope you never have to deal with, but more and more of our neighbors are waking up to find evidence of bedbugs. Overall, still comfortable and friendly service. Offering a varied menu featuring fresh American Cuisine in a casual atmosphere, Falcons Bar & Grill is located at Colorado Springs Academy Hotel. I called the manager and she assured me there was NO way they could be bed bug bites and she would have her pest control people look at it. Food was outstanding! But this would have been bearable had the staff not been downright snotty and rude. Typically, they come out at night to feed but during the day, they are most likely found within a 5-foot radius of the bed. Colorado Springs actually moved down 19 spots on the list from 2012 when it was . I want to recommend this hotel, but I just can't considering the staff issue :(P.S.-- The pool was warm on the weekend, and FREEZING during the weekdays. The room was very nice, clean and in great condition. Its a bit old and outdated, the rooms were a bit dusty. I would not choose this location again on futre trips. The front desk staff was excellent as was the staff at the restaurant, although our waitress could have used some additional training, or was new, either way, she got the job done, but wasn't as good as she could have been. Best Western requires special training of Housekeeping, Maintenance and Management staff on this issue. Lock in the lowest price from these sites. We all have bed bug bites all over us and they are very uncomfortable! 3. There were a lot of families with small children so that made for a very noisy hotel. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses. The view of Pike's Peak from our room was amazing. But the complaints stop there. Chapel Hills Mall is 1.2 mi away from this hotel. There's nothing I didn't like. One of the best places I have ever stayed. I'm seeing where it says both? Sincerely, John Wilkins/Owner. Recommendations for addressing a bedbug infestation: Contact apest management professionalwithexperienceand knowledgeofthe inspection, identification, and extermination of bedbugs. These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated. We've sent you an email so you can confirm your subscription. Ideally, we'd publish every review we get, positive and negative. Lock in a great price for The Academy Hotel Colorado Springs rated 8.2 by recent guests! However, we wont display any reviews that include or refer to (among other things): To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. Tenants If you have a housing question that does not require legal advice, contact the free Colorado Housing Connects helpline to find answers. There is nothing classy about the way this staff treats it's guests. A business center with fax and photocopying services is available. We all have bed bug bites all over us and they are very uncomfortable! Great place to stay, great location and awesome breakfast!! Location A 10-minute drive takes you to Pro Rodeo Hall Of Fame Museum. Please enter a valid email address. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. The Academy Hotel Colorado Springs 8110 N Academy Blvd, Colorado Springs, CO 8.8 Excellent 2917 reviews Verified reviews 10 - Excellent 1,725 8 - Good 764 6 - Okay 252 4 - Poor 97 2 - Terrible 79 8.7/10 Cleanliness 9.0/10 Staff & service 8.6/10 Amenities 8.4/10 Property conditions & facilities 8.5/10 Eco-friendliness 4/10 Poor Mike The place was very cute and cozy. Disgusting!More, Both Best Western and the Academy Hotel take this type of complaint very seriously. * Check-In: 4pm | Check-Out: 11am They also have very strict protocol on handling complaints such as this. If bedbug cases are increasing locally, health department officials wouldn't know it. Tenants and landlords - bed bugs in residential premises. Tenants are required to promptly notify landlords when they suspect there are bedbugs present in the unit. Kids will love the heated pool. As a result of your review, I am working with staff to better communicate with guests the circumstances at hand and reinforce our sincere desire to do everything we can to win the loyalty of each and every guest through Exceptional Service while also offering the best Value in Colorado Springs. All staff members were amazing! Read more about the Colorado State Law: https://leg.colorado.gov/bills/hb19-1328, Cases come in daily for Just Bed Bugs Pest Control. Now what I didnt like about the hotel was the toilet in the restroom in my room was leaking water. 96 out of 2735 reviews" ", Rating 2 - Terrible. Beautiful facilities, parking lot was a bit dark at night. Colorado Springs CO 80919 This Lodging Facility is NOT a member of the Bed Bug Planet SM Prevention Program and may have third party reports regarding bed bugs which were not verified by our Professional Inspectors. Check around the edges of the box springs. Pick up the mattresses in the rooms and look under it. It seems that communication was lacking in your case, I apologize. We all have bed bug bites all over us and they are very uncomfortable! The room was large, 900 TV channels and reception area inviting. Very tranquil atrium area. Pet-friendly rooms are also available. When I checked in I paid in advance for a one week stay at a special winter rate. This meant there was furniture being moved men shouting up and down the hall and dogs barking. Arrive: 03-01-2023 . Colorado Springs, Colorado 80920. The swimming pool was extremely green, so it was either dyed green or not properly chlorinated. Basically got one night free with purchase of one night compared to other Hotels in same area. I then contacted the BBB. Place all your clothing from your luggage immediately in the dryer for at least 15 minutes at the highest setting upon returning home from travel. Now the bedbugs have made a comeback and the experts have noticed some reasons why bedbugs are spreading. Very tranquil atrium area., Omlet station was great the rest of the food cold and old, Staff was all very pleasant, room was clean, pool was amazing and HEATED beautifully. We went back to the area for spring break and decided to stay there again because of the location and price. This is not a rash, these are bites! The front desk staff were excellent as well as the Hotel itself. Bedbug infestations We do not investigate bedbug infestations because they're considered a nuisance and not a public health problem. Breakfast was above expectations, and the restaurant was on point., Beautiful little hotel Cocktail hour, Guests are required to show a photo ID and credit card at check-in. Use cautionwhen using pesticides and always follow label directions. Travelers may receive a savings voucher when they submit a review. Try again. Located 6 mi from the United States Air Force Academy, this hotel features an on-site bar and grill. Breakfast staff not so hospitable. After 2 days of this I requested a move and was told there were no other rooms available at the same rate. I did not like how dark the place was, and how murky the pool was. Check your selected option for more info. Room was a nice surprise- nice size, comfortable beds and chair. We love that its very entertaining with the warm pool, fooseball and ping pong, wii, plenty of lounging areas that are more than comfortable. Very nice staff EVERYONE!! Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Promotional content will be removed and issues concerning Booking.coms services should be routed to our Customer Service or Accommodation Service teams. When I spoke to the hotel manager and asked that she either move me to another room or offer me a night at no cost she laughed at me. There was a problem loading the reviews. So what can you do to guard against bringing these bugs home with you the next time you travel? News5 spoke with a local exterminator who is working to raise awareness and to help find the bedbugs before they find you. 1691070|4,1674130,1687860,1687860|3,1691070,1687990,1687640,1686320,1653460,1687140,1674130|5,1680920,1680920|1,1674130|1,1685250,1687300,1682710, The Academy Hotel Colorado Springs (Hotel) (USA) Deals, Personal or sensitive info (e.g. I would recommend it if you can handle the unfriendliness of the staff. check in was super easy. Disgusting! With the atrium and the numerous water effects, reminded me of the Best Western Cow Palace Inn in Lamar Colorado in the 1980's and 90's when it was in its' hayday when Dave Eddleman owned it. more. In addition to the above, The Academy Hotel conducts regular and routine inspections and never come across any evidence of bed bugs in the Hotel. The manager told us they did not have bed bugs and we probably had an allergic reaction to the soap they used to wash the sheets. 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