Absolutely the poorest new customer relationships ever!! The equipment is good and I find that any issues raised were dealt with quickly and professionaly. The staff are friendly and the gym is very tidy. It wasnt until I arrived at the gym to see it closed with a sign on the door saying an eviction notice had been implemented and Google saying that the gym had Permanently Closed. Generally a decent gym, however it is far too hot- more fans required as really affects my work out and energy levels. I am stuck at this gym as it is the only ladies gym so there is deffinately a market for one . I dont think a company who can close a centre without notice and not refund members but somehow have other centres opened and are opening more?? Head office failed to respond to emails! TruGym Reviews | Read Customer Service Reviews of trugym.co.uk Fitness & Weight Lifting Fitness Center TruGym TruGym Reviews 272 Poor 2.0 VERIFIED COMPANY trugym.co.uk Visit this website Write a review 12% 8% 1-star 34% Filter Sort: Most relevant Waleed 1 review GB 19 hours ago Huddersfield gym- horrible service Totally disgusted with the service offered with no thought or effort of building a customer relationship. Author: Stephen Greet, Co-founder. Try to greet customers with a smile and always be courteous and respectful. Not sit there and eat cakes.Ridicules customer service overall. Very convenient opening at 5 a.m. and surprised how nice the changing rooms are. Literally just paid for a day pass as the website said they were still open at stevenage. Absolutely horrified with this gym had been warned by friends should have listened taken 180 pound out my bank in two days with no apologies they taken my money early puttting me in my overdraft refunded it then quadruple charged the next morning this place had is no idea what they are doing the staff clearly havent got a clue and just rude still not sorted my money out been told I have to wait till Monday as the feels on desk said he cant do anything. Great gym, Centre of Bromley and easy for me to get to.There is free parking right out side after 6:30 which is perfect for me as i go after work. because of this I was able to cancel my contract. No warning, no contact via letter or email. The most important rule in providing excellent customer service is to be friendly. The gym at Stockton is drastically in need of input.There is NO air conditioning, which wouldn't be so bad but the windows don't open either, so it's mafting. 4/ Told on joining in November I could freeze my membership free of charge for the summer. Top gym with great facilities and friendly staff that are always willing to provide support and advice. Pool full of screaming kids. I am still waiting for a refund and the information about the instructors.. I tried conversing with someone on their FB page but they were clueless as well, telling me 'i hope things have been resolved??' A couple of points - the changing rooms are often dirty due to disrespectful members and the showers could be set on a longer timer as they are not great. It goes against our guidelines to offer incentives for reviews. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. They definitely must have known about the closure. Join the 270 people who've already contributed. So I worked here (Boston club) as a gym and fitness instructor before it was closed down out of nowhere. Please bear in mind that was at 18:30 in the evening and I only wanted to try for an hour. Worst customer service ever have not had one reply to my messages or calls!! Head office failed to respond to emails! When the pool isn't packed out with kids' lessons or totally closed off for Aqua Swim, it is a free-for-all in the pool - There is no lane discipline whatsoever, young teenage boys messing around throwing each other into the pool and balancing on each other whilst bashing into people who just want to swim. Great for all ages, shapes and sizes! Stockton On Tees - AVOID!! Anyone can write a Trustpilot review. Not a warning or any sort of notification, but then as the sign on the door says of the now closed club, the staff were unaware as well.Hopefully cancelled direct debit in time. Jamie (Manager) advises staff to continue informing customers that your vehicles are safe while using premises, due to the gym car park being protected with CCTV cameras. Save your money, go elsewhere. Trugym is just at the level that suits me but it is understaffed and any problems, repairs or maintenance seem to take ages. Anyone can write a Trustpilot review. Find out how we combat fake reviews. Good luck getting them to answer the phone. Awful!! It goes against our guidelines to offer incentives for reviews. The lady on the reception named Nina mostly seen in the day time is extremely unwelcoming and rude with most of the members especially with the ones who cover, the management either needs to train her properly or find a more welcoming staff or gym will keep losing members. | Read 241-245 Reviews out of 245 It pains me to say this but it would have been 5 stars for the way the great staff are/were also the fantastic classes were in BromleyThe trouble is that the staff were told by text message last night at 10:30pm that the gym is to close and will not be opening again.This is just a disgraceful way to treat everyone involved, especially by text with no notice, can only assume due to covid it was loosing money but come on Trugym this is disgusting!! I didnt really enjoy coming in the beginning, nevertheless, since starting my PT sessions with Yasmine, I have really enjoyed coming. Although I have only had to wait once to get onto equipment ,their are no dumbbells available unless theres no classes on, also I would like to see a couple of spin bikes in the main area.Theres only 1 water fountain too, never can get to that, disappointed. Even a reminder email could have helped, Never join this gym, Its not good. I will probably be ending my membership soon and going to a cheaper competitor.Sauna and steam room is really nice, it's a shame the equipment is old and dirty. All rights reserved. Other centers couldnt help and ahead Office have ignored my emails and email forwarded from managers at other centres. Appalling is an understatement for IpswichBe happy when my contract is up in October .Second hand kit ( I suspect from the closed Portsmouth gym)Leaking roof with buckets underneath. Do not understand why the reviews are pretty rubbish considering the gym is a great value for money. Same as below - Trugym Bromley closed and didnt refund the lost membership. The only classes worth attending are the ones run independently, much better than the loud lacklustre performances of the staff. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Would definitely give more stars if I could! Amazing range of equipment - Ive never seen such an impressive collection of muscles which I found inspiring and people seem to just get on with their workouts no swearing or bad behaviour. How many stars would you give TruGym? Induction was short and sweet, still not overly sure what to do on most things but dont worry all I need to do is 'look at the pictures' Have to say though the gym is lovely, with a wide range of equipment. Trugym chatham disgraceful customer service.ThIs gym was still not open dispite date after date of saying it would be.using the excuse it's a health and safety issue.For a company that has fingers in a number of pies mostly gyms,you would think they would get it right.To make matters worse they only informed some members Other that that-a good gym. In reality this was my experience. I have paid for a year's membership through GymFlex and have no idea how to get my money back. Ash showed me around when i started and explained each machine and how it would benefit me, he is always willing to give a good service and always rises the spirits when i feel like im about to give up! Do you agree with TruGym's TrustScore? Moreover i received several very abusive emails from them in the days following. Needs improving but here is hoping it gets there! Trugym Chathamarrrgh!!! The gym in Luton in Parkstreet are forever changing staff . Anybody who is looking to join a cheap gym AVOID TRUGYM.I have been a member of this gym for about 5 years and rarely used it as I train elsewhere mostly. I cancelled my membership 2 months ago due to not using the Gym but their agents, Harlands, attempted to continue taking payments and send very aggressive letters by email demanding payment plus large add-on charges. Consistently fail to keep to their own opening and closing times. Not helpful at all. It's a public swimming baths not a gym. We'll then contact Harlands on your behalf to get this resolved. TruGym Knowingly Breaks the Law Under the Consumer Rights Act If you buy goods that are faulty or pay for a service that isn't fulfilled you are entitled to a refund. For businesses Categories Blog. Went there this afternoon and there was signing stating the gym was forced to close. The gym itself is great value for money and I don't actually have a problem with the gym or the staff. Dont join the gym. Lots of the equipment is shabby and in need of replacement and faults arent always identified by staff. Awful showers. The clocking in via app system never works so there is often a long cue to get in whilst the staff have to enter everyone manually. WARNING Do not go to this gymThis gym has cameras ladies who attend this gym A warning to let you know that there are cameras all over the gymWhich are watched 24/7 by men and women while you are exercising from there phone app and office I have witnessed Maintenance men go in to the office were the screen of the cameras are They can watch you while you are uncovered Especially those ladies who cover there bodies and wear abayas and niqabs Disgrace-full Kirsty is useless she wont help you shes never fore fills her role as a manager As shes never there We wasnt even told there will be cameras As a customer you have a right to know there will be cameras LADIES CANCEL YOUR MEMBERSHIPS. If your account has insufficient funds on the payment date then there will be an administration charge to cover costs. Numerous times iv had to call and email to find out what what's going on with my refund to be told NOTHING!! The gym itself , there is a broken window that has been broken for months and still not fixed the equipment has been there before the company took over which is about 6 years so machines are more than 10 years old . Stockton branch- good value and friendly staff but the steam room has been out of order for weeks and no sign of it getting fixed. I accept that but since then I have continued to book Tru Combat and attend this class and yet I continue to receive the same email reminder.The staff have said 'ignore this' but it still keeps happening.Many thanks, Good functional gym but moving forward things to improve:Air conits been exceptionally hot in there recently. Absolutely shocking customer service. Poor customer service and conflicting information provided by staff! Generally excellent facilties and equipment though can be a bit busy at times. Graham. How many stars would you give TruGym? However I have a major issue with the classes that are run as well as the management of the club. A relaxing atmosphere also with the benefits of the jacuzzi and sauna. Lots of equipment to use and is open to everyone. It is quite literally impossible to make a complaint or voice any issue and actually receive a response from this terrible company!! Whatever your age or ability, we have a class to suit you - including Yoga, spin, LBT and plenty more. BUILD A PERFECT RESUME. So over all its horrible and unhygienic and I wish there was another only female gym I could go to. Trugym luton are refusing to refund me 200 of my hard earned cash! How many stars would you give TruGym? No matter how many times I try to contact them I never get a response. When the pool isn't packed out with kids' lessons or totally closed off for Aqua Swim, it is a free-for-all in the pool - There is no lane discipline whatsoever, young teenage boys messing around throwing each other into the pool and balancing on each other whilst bashing into people who just want to swim. Published on: January 2, 2023. I'm really disappointed that the Les Mills classes were stopped without any form of surveying or feedback from gym members. I came to the gym yesterday in the evening and I asked about the timetable and the classes as I am new to the gym. I use both the free weights, machines and also classes. You can never get a response from customer service. It was ideal as there is a Friday class at 5:30. Staff on the phone where rude and abrupt and not helpful at all. One good search would have warned me but I was dazzled by the google and facebook reviews. How many stars would you give TruGym? i, Be vigilant about their policies. TruGym is filled with good equipment and friendly staff. Any attempt to contact head office is ignored. I complained because the Les Mills class I was attending was run by an instructor who admitted he had not done Les Mills update training for at least 2 years (it is required twice a year!) I go to the gym because its an only female gym, however its extremly dirty. This week i have attended a tone class and a body pump, both were identicle. Even spend time trying to find a locker that works!PRO's / The gyms open times are good. The room upstairs has old rusty floorboards and a disgusting air con system that is black covered in dust and dirt. Great equipment and when broken is fixed quickly. Incompetent, uncaring staff with zero customer service skills, and a VERY convoluted way of paying and refunding..seriously considering court action now. It goes against our guidelines to offer incentives for reviews. Friendly staff always happy to help. The staff, although minimal, are friendly and helpful. townhomes for rent in pg county. I choose at this time to cancel our memberships and truGym continued to take money from my account. The changing rooms are always clean and the same for the showers! There should be staff that keep it neat and tidy, and there are never any connection clips on the multigyms. On Wednesday I was shocked to discover it had closed down the day before and all the staff had lost their jobs. I like using a ladies only gym and this seemed to suit me until I went to the gym and it has shut with no warning; Ive checked both social media and my email. The gym had closed down suddenly in November 2021 and hasn't provided a refund. Fuming to be honest. This was a friendly gym in Boston Lincolnshire. How many stars would you give TruGym? I've recommend TruGym to so many friends and colleagues as well as tried numerous classes and found that I've enjoyed/challenged myself in each one. Not all members have access to phones/tablets perhaps a notice board with weekly timetable of classes blown up big for members to view prior to booking classes would be useful.Details of personal trainer would be advantageous.Thanks, All round very happy with Trugym but it does get quite busy and think it could do with some expansion. The pool is regularly cold (the boiler once broke down and there was literally no heat in the pool), and the steam room frequently fails. The list of kit faults is long much of which needs either a battery ,spanner or Allen key However management dont seem too concerned about walking around and sorting it outWeb sight is not up to date and the terms and conditions are un obtainable, gym location list is wrong Ipswich is not even listed and thats a just a 30 second input job, Trugym Gateshead Plenty of equipment and never have to wait to get on a machine. If you want to swim, join the KAL club in Huddersfield, an all-around much nicer experience! Fantastic facilities. Still fighting 4 months later, just about to take it legal now as they think they can ignore consumer rights and do what they want. How many stars would you give TruGym? | Read 61-80 Reviews out of 267 Companies can ask for reviews via automatic invitations. I paid for a year membership and at that point had several months left. The showers always break down the toilet doors are broken and one of the toilets leaned to the side. Staff come across rude and unapproachable. Joined new TruGym in Gateshead at the beginning of the year as the gym opened covid lockdown forced the gyms to close. Management ineffective and ambivalent. Poor poor POOR.So unhappy I've been unfairly charged for 3 months membership when I haven't been since maybe Feb, if AT ALL this year (it's now October). I tried to speak to the gym they said there was nothing they could do. I'd be in two minds about renewing my membership next year. Anyone can write a Trustpilot review. I posted on twitter but was never provided with a response, when I finally got fed up I requested a refund due to the terrible customer service that I had received. beyond me , they have sullied their name. It does seem that there are other members who have also not been refunded. Very clean with a good atmosphere and equiptment maintained to high levels. We also ensure all reviews are published without moderation. The staff seem to be stretched with admin-type duties and have no time to tour the gym and help members. There is no number to call and no way to cancel membership which reflects their lack of regard for customers.UPDATE: No one ever contacted me and I had to contact my bank to cancel the direct debit. My branch shut down down and I never received a membership refund. Management is awful only good thing about trugym . | Read 261-266 Reviews out of 266 If you are looking for fluffy towels and a 5 star experience this is not your place. Don't trust the staff at face value. 2023 Trustpilot A/S. I paid for a year membership and at that point had several months left. Your experience matters. Fuming to be honest. Companies can ask for reviews via automatic invitations. Trugym uxbridge - fine facilities wise, changing rooms were average, lots of lockers and space, but only two showers.My 2 star rating comes from my experience trying to cancel my membership after moving away. Trugym have recently closed a number of branches (Bromley, Boston, Plymouth and Folkestone) at short notice and staff have lost their jobs without prior warning. How many stars would you give TruGym? Your experience matters. i had cancelled my membership as i was on the monthly contract, they still charged me for the next 2 months.would not recommend this gym. Weekends could do with music on a bit louder.Only real downside is weekday afternoons when classes are on, the music they have on for them is far too loud, u cant hear ya own music coz of this, which is pretty annoying or wud of been 5*. | Read 61-80 Reviews out of 237 Was mis-sold a deal by staff which they say is my own fault for believing what a representative said to me. I've been emailing the headquarters with no response for 2 weeks and there's ZERO guidance on their website or online for who to contact (other than your local gym) or how. After I produced the evidence that I collected about the instructor, the gym have eventually cancelled the contract. why would you not notify any body ? I paid for a year membership and at that point had several months left. So unprofessional. Find another gym do not get involved with them. Great equipment plenty of it staff are friendly only negative is there is only one dead lift platform and its always being used. Gym was great but suddenly closed down with little more than a note on the door. Join the 271 people who've already contributed. My only criticism is that the drinks holders on some of the machines eg-treadmills, are not very clean, just a little grimy. He then promised all the staff that we would be getting paid for February, this however was a lie and none of the staff have been paid. The money left my account and from that date I have never heard anything from them. Complaining to TruGym is difficult. The staff are always so friendly, helpful and encouraging when you need it the most. I am very disappointed that you have emailed me as a new member. The gym had closed down suddenly in November 2021 and hasn't provided a refund. Plus, you avoid the $5 phone payment processing fee. THE WORST customer service i have ever had the misfortune to encounter. We also ensure all reviews are published without moderation. Broken equipment takes a long time to be repaired. We use dedicated people and clever technology to safeguard our platform. There is upbeat music playing that's not too loud, TVs with different channels with subtitles. If you continue to use this site we will assume that you are happy with it. 3 weeks later and no contact from the Manager at Trugym (despite me ringing 5 TIMES and leaving messages to return my calls) I went back to the gym, only to be informed, by the manager, that he knew nothing about it, had never received my bank statements so assumed they were lost, and claimed he had not received any emails! I would think twice if you were thinking of joining, I feel like they just want your money and really don't care too much about the customer. Poor poor POOR.So unhappy I've been unfairly charged for 3 months membership when I haven't been since maybe Feb, if AT ALL this year (it's now October). This year I registered again with a different email address. He failed to take any responsibility, stating that it was Harlands that needed to sort it out. Bring back Les Mills Body Combat please! Hi BAPlease accept our sincere apologies for the negative experience you've had with truGym. We also ensure all reviews are published without moderation. I joined truGym last week in Maidstone. This gym is great! We use an external company to collect, manage and process direct debit payments. After a few weeks of this i started to get upset. If you like swimming, prepare to be hugely disappointed! Head office: headoffice@trugym.co.uk Customer Services (direct debit): c.service@harlandsgroup.co.uk Parmjit Singh: trugym.parm@gmail.com / parm@trugym.co.uk Mobile number: 07979189309 Postal Address: Orchard Rising, Watling st, Rochester, England ME2 3UQ Facebook Community: https://www.facebook.com/trugymfail Parmjit (Parm) Singh Share this: | Read 41-60 Reviews out of 258 For the price per month, this is a great gym, it has everything u need and more. The showers and changing rooms are always clean and warm. Here are some useful contact details for the head office and director Mr Parmjit (Parm) Singh: Customer Services (direct debit):c.service@harlandsgroup.co.uk, Parmjit Singh: trugym.parm@gmail.com / parm@trugym.co.uk, Facebook Community: https://www.facebook.com/trugymfail, Your email address will not be published. Joined the gym, but after a few visits I realised that it wasn't as good as I had hoped, the kit was very worn and in some cases bits were missing, the staff were ok, the atmosphere wasn't as good as some other Gyms I had been to. The gym gets well overcrowded, especially in the free weights area where training equipment is placed too close to each other that could easily lead to accidents. The pool is like something you'd see on a really seedy Butlins holiday campsite, all it needs is a few lagers hanging in a net in the corner of the pool for the local demographic! We use dedicated people and clever technology to safeguard our platform. | Read 81-100 Reviews out of 264 TruGym Stevenage. Nobody will reply to emails or tweets. Jacuzzi not in use all the time.Air con on at the gym qhich is fine, but not at the pool. False advertising! For 3 weeks every time I attended the gym my card would not allow me access and I would sometimes be waiting around for 15 minutes for a member of staff to be let in. I choose at this time to cancel our memberships and truGym continued to take money from my account. It goes against our guidelines to offer incentives for reviews. Find out how we combat fake reviews. Joined for a month at the Keighley branch in August 2013. No contract options, student memberships, corporate offers, or pay for the year up front. I got a letter this morning charging me for missing my membership fee even though the gym has charged me early for my fee now I have to also pay a fee of 25 onto of my membership which I can only describe as a complete and utter scam. Please bear in mind that was at 18:30 in the evening and I only wanted to try for an hour. I am a paying customer at the Thorpe-Bay branch and asked if my wife could try out the gym as she was interested, they said no we can only show you around.