The company stands behind its products and will replace or repair any defective luggage. If the zipper is broken, you can replace it with a new one. All rights reserved. Previous. Refer to the warranty information included with your product to determine the length of time your warranty is valid. With this quick guide, youll be back on the road in no time. Samsonite products are rigorously tested to ensure that the travel products you trust meet stringent standards. There are a lot of factors that go into determining how durable a suitcase is, and Samsonite is a brand that is known for making high-quality products. Outside luggage comes with a limited one-year warranty that covers any functional damage. This warranty is intended to give you specific legal rights. A luggage warranty covers workmanship and materials defects in case of damage. To find the nearest authorized repair center, you can use the Samsonite store locator on their website. This warranty is global and you may have your Product repaired at any Service Center in the world. United States: 1-800-262-8282 You can check the warranty period on your product using the online warranty period tool at Samsonite. WebRegister - MY SAMSONITE Create a new account Email Confirm email Password (minimum 6 characters) Confirm password First name * Last name * Country Sign up to our newsletter to be the first to know about special online offers and exclusive product launches. , : , 196006, -, , 22, 2, . Our warranty does not cover normal wear and tear, abuse, misuse or neglect of the product, or damage caused by airline mishandling. Samsonite Travel Equipment is always performance tested, at fully loaded capacity, using our stringent quality control standards. Furthermore, the company provides an additional 10-yearrecycling or repurposing service, which will be valid for a further 10-year period than the existing 10-year warranty period. This warranty does not cover damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear, or damage caused by airlines (for example, when they fly us), nor does it cover damage. WebImprove your Samsonite experience by registering your product. If the wheel is simply cracked, you may be able to glue it back together. This warranty is intended to give you specific legal rights. United States: 1-800-262-8282 | Discover our vast range of suitcases, laptop bags and other luggage. The Service Center will determine whether or not the problem is covered by Samsonites warranty. If the warranty applies, you will be notified as to whether the Product will be repaired or replaced. Any such repair or replacement will be at Samsonite's expense, including any costs required to return the repaired or replacement product to you. Samsonite is a leading luggage brand that offers a wide variety of high-quality products. Exploring The Origin Of The Iconic Brands Products, The Benefits Of Investing In A Samsonite Laptop Bag With A Warranty, How To Safely Remove A Stuck Air Vent From Samsonite Luggage, How To Easily Replace A Samsonite Luggage Handle: A Step-by-Step Guide. Manufacturing specifications are subject to change without notice. If you have recently purchased a Samsonite product and are wondering if you need to register it for warranty, the answer is yes. Manufacturing specifications are subject to change without notice. Consequently, if a problem occurs with this Samsonite product (the "Product") and the problem is caused by manufacturing defects in material and workmanship, Samsonite will, in its discretion, either fix or replace the Product in accordance with the warranty terms and conditions stated herein. Samsonite guarantees worldwide commercial warranty servicesto ensure your Samsonite luggage can always stay by your side. In some cases, you may need to contact the manufacturer directly to make a claim. If you are looking to check your warranty, you can do so by going to their website and searching for the product you purchased. Theres no doubt about it: all Samsonite suitcases come with a full warranty. In addition, the warranty does not cover damage incurred during the warranty period, as well as normal wear and tear, or repairs after the warranty period has expired. Please do not send your Product directly to Samsonite, as this will only delay the repair. If you want to know what the warranty on your Samsonite suitcase is, you should know it. Quality Assurance Please be aware that you will not be able to view the site and make use of all its functionalities if you continue to use Internet Explorer. Before we offer any product for sale, it is put through rigorous tests of strength, durability, and dependability that represent the environmental demands of frequent travelers. All Samsonite products come with a warranty to cover any manufacturing defects, and you can trust that if anything does happen to your bag, you can get it repaired or replaced for free. Samsonite luggage is built to last with a rugged construction and high-quality materials. If the product is not under warranty as determined by the Authorised Repair Agent, any repairs agreed Normally, you must show proof of purchase, such as a store receipt, in order to claim luggage repair under warranty. Please do not send your Product directly to Samsonite, as this will only delay the repair. All conditions, including manufacturing defects and accidents caused by abuse or misuse, are covered by the warranty. See Privacy Policy The warranty does not cover any damage that is caused by misuse, abuse, or neglect of the luggage. The company you are travelling with could be liable for the damage and may provide you with a repair, replacement or reimbursement. Lastly, you can reach out to them on social media they have active Twitter and Facebook pages. The warranty provided herein is limited to the value of the Product. WebSamsonite Stores Near Me | Find Luggage Store | Samsonite. . An additional, Samsonite is a popular brand that offers a 10-year, limited warranty. 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Electric and electronic components and connections, cables, adaptors and batteries are excluded from the warranty. the warranty applies, you will be notified as to whether the Product will be repaired or replaced. This warranty is global and you may have your Product repaired at any Service Center in the world. Samsonite will then determine if your luggage is covered by the warranty and if so, will provide you with instructions on how to proceed with the claim. The warranty provided for herein applies only to the first purchaser or gift recipient of the Product. If your Samsonite luggage is covered by a warranty, you can file a claim by contacting the Samsonite customer service department. Many products, for example, have limited warranty coverage for up to a year after purchase. With a little bit of effort, you can easily fix a broken suitcase wheel. Other damage not covered under the warranty includes that caused by transportation of unusual items, accidents, solvents or acids, as well as exposure to extreme temperature or water. Consequently, if a problem occurs with this Samsonite product (the "Product") and the problem is caused by manufacturing defects in material and workmanship, Samsonite will, in its discretion, either fix or replace the Product in If the Product is to be replaced and the Product is no longer available, Samsonite will substitute a comparable Samsonite product. Consequently, if a problem occurs with this Samsonite product (the "Product") and the problem is caused by manufacturing defects in material and workmanship, Samsonite will, in its discretion, either fix or replace the Product in accordance with the warranty terms and conditions stated herein. Samsonite products are rigorously tested to ensure that the travel products you trust meet stringent standards. Pay for repairs if necessary. Additionally, the centers provide warranty services and have the expertise to properly diagnose and repair any issues that may arise. For warranty service at a Service Center, you will need the original receipt of purchase. If the warranty applies, you will be notified as to whether the Product will be repaired or replaced. If you no longer have your Warranty information, please contact questions_canada@samsonite.com with pictures of your product. ext 237 (French Calls) The warranties described herein cover only manufacturing defects and do not cover any damage caused by misuse or unreasonable use, improper care, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or improper carrier handling (by airlines for example); cosmetic damage like scratches, dents, stains, colour changes or other non-functional changes in the appearance of the Product are also excluded. Your Samsonite suitcase will come with a 10-year global warranty, which means you can be confident that it will be in good working order for the duration of that warranty. 10 year limited warranty: Samsonite products are rigorously tested to If you find your luggage to be damaged after a flight, you should claim the damage with the airline upon arrival. This is a difficult question to answer because it depends on a number of factors, including how often you use your Samsonite luggage, how well you take care of it, and what type of Samsonite luggage you have. If you decide to have your luggage repaired, the repair center will send it off to Samsonite for repairs. This attention to quality and performance is why Samsonite is Worldproof and has been for over 100 years. United States: 1-800-262-8282 The Service Centre will determine whether or The first thing youll need to do is remove the broken wheel from the suitcase. If the warranty applies, you will be notified as to whether the Product will be repaired or replaced. Canada: 1-800-265-4933 Samsonite products are rigorously tested to ensure that the travel products you trust meet stringent standards. This warranty is global and you may have your Product repaired at any Service Center in the world. Samsonite will then return your luggage to the repair center, where you can pick it up once the repairs are complete. An error occurred in your subscription. Read and agree to the terms and conditions of the Samsonite warranty. Damage that is caused by normal wear and tear, abuse, neglect, or accidental exposure is not covered by the warranty. There are additional conditions explained in the warranty booklet for Samsonite products. Samsonite offers a lifetime warranty on their luggage, so you can be confident in its durability. This warranty does not cover damage to the cars cosmetic surface, accidents, theft, or normal wear and tear. Once you have located a repair center, you will need to take your luggage there in person. All rights repaired or replacement product to you. Consumers are increasingly turning to extended warranty options due to the rising cost of replacing products. For warranty service at a Service Center, you will need the duly completed warranty certificate or original receipt of purchase. In addition to the rights described herein, you may also have other rights that vary from state to state or country to country with respect to the exclusion or application of implied warranties, incidental and consequential damages and repair and replacement. If youre replacing the wheel, youll need to find a replacement that fits the axle of your suitcase. Look for a label on the inside of your suitcase. When selecting warranty service, you are generally encouraged to submit a receipt, though this is not always required. Improper or incorrectly performed maintenance or repairs void this warranty. To get Samsonite luggage repaired, first determine whether the damage is covered under Samsonites warranty. Mexico: (01800) 904 89 00. Refer to the Warranty information included in your case to determine the length of time "Parkland" will provide you everything you need to know about bags and backpacks. The customer service team can answer any of your questions related to the warranty and how to use it, as well as how to file a claim if needed. To do this, simply unscrew the wheel from the axle. The subscription may be disabled. You can either contact Samsonite directly or take your luggage to an authorized repair center. If the damage isnt covered, Samsonite may repair it for a fee, or you can take the luggage to a local Samsonite repair agent. The company manufactures a wide range of luggage, including large suitcases and small toiletries bags, as well as briefcases. Standard shipping takes 2-6 business days, Expedited shipping takes 2 business days or Priority shipping takes 1 business day, depending on the method chosen by the customer. Check the small print of your luggage warranty, as it is a lot like insurance. You are, however, responsible for all costs of getting the Product to any such Service Center including, but not limited to, the cost of packaging, shipping and applicable taxes. Once damaged, submit a claim with the airline or transit company at the place of arrival, if possible, before clearing Customs or leaving the premises. Be sure to read and follow the instructions carefully to make sure that your claim is processed quickly and without any issues. Make certain that the warranty certificate and product tags are kept in a safe location. The Samsonite luggage warranty covers any manufacturing defects in your Samsonite luggage for the lifetime of the product. Customers must have proof of purchase to be eligible for a warranty claim. WebGeneral Warranty Info. If the luggage is made of fabric, you can patch or sew it up using a needle and thread. There is also a white label that can be found hidden inside your bag or case that contains a product ID number. If the Product is to be replaced and the Product is no longer available, Samsonite will substitute a Postal Code (Please use your local format) *. * See Are Authentic Coach Bags Made In The Philippines? If your Product is damaged in transit, submit a claim to the transit company at the place of arrival, if possible, before clearing customs. 2022 Samsonite IP Samsonite and the Samsonite logo are registered trademarks of Samsonite IP Holdings S.r.l. Labor charges and damages attributable to work performed by anyone other than a Service Center are not covered by this warranty. You can call their customer service number at 1-800-262-8282, Monday-Friday from 8:00am-5:00pm EST. However, if the wheel is severely damaged, youll need to replace it. This warranty does not apply to damage done by airlines or gorillas. Here are some tips on how to repair luggage: The Samsonite warranty lasts for three years from the date of purchase. While non-warranty maintenance or repairs on your Product can be performed by any company, Samsonite requires that you use only an approved Samsonite service center ("Service Center") for warranty repairs. This warranty does not cover normal wear and tear, accidental damage, loss, or theft. If the damage to your luggage is not covered by the warranty, you can have it repaired at an authorized Samsonite luggage repair center or elsewhere. The duration of the warranty is stated on the warranty card inside the Samsonite suitcases and bags are known for their durability and quality, and their lifetime warranty is a testament to their commitment to providing the best products to their customers. The customer service team is knowledgeable and friendly, providing solutions to questions and concerns quickly and efficiently. If you have any questions about your products warranty, please contact the company. Free Shipping Over $150 see details. Comparing Samsonite And Delsey: Which Is The Better Luggage Brand? You can save money and reduce waste by purchasing it. Mexico: 01800) 904 89 00, Britto by Heys 21" Transparent Carry-On - "A New Day", Disney Mickey Mouse Classic Hardside 20" Spinner, Hartmann Ratio Classic Deluxe 2 Global Carry-On Spinner, Mancini Buffalo Leather 15.6" Laptop Backpack. Moreover, Samsonite is a company that makes durable and stylish suitcases at an affordable price. In the Case Samsonite will not be liable to pay the customer the difference Products made by Samsonite are covered by a limited 10-year Global Warranty that covers manufacturing defects in workmanship and materials. Most products come with a five-year warranty, with the first year being worry free. This warranty covers only manufacturing defects and does not cover any damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or transport damage (by airlines for example). We guarantee your satisfaction by offering free returns. This number can usually be found on the products tag or label. In conclusion, although Samsonite luggage does not have a lifetime warranty, it does have a very good warranty. If you have recently purchased a Samsonite product and are concerned about its warranty, you may be wondering how to go about claiming it. If the warranty applies, you will be notified as to whether the Product will be repaired or replaced. https://www.supportandgo.com/ServiceInfo/ServicePointLocation. For warranty service at a Service Center, you will need the duly completed warranty certificate or original receipt of purchase. Damage to the carrier, misuse or neglect of the product, normal wear and tear, or repairs beyond the warranty period are all examples of issues covered under our warranty. Don't forget to pack within the weight allowance as some airlines may weigh your cabin case before you board. The Service Center will determine whether or not the problem is covered by Samsonite's warranty. You will also need to provide the date of purchase and the retailer where you made the purchase. Samsonite is well-known for its high-quality, long-lasting suitcases. Consequently, the limitations or exclusions specifically contained in this warranty may not be applicable to you. The warranty provided for herein applies only to the first purchaser or gift recipient of the Product. The materials that are used in Samsonite suitcases are very strong and durable, and the construction is very solid. Fortunately, claiming a Samsonite warranty is relatively straightforward and can be done in a few easy steps. Some of the products from Samsonite are even guaranteed for life, with the warranty ranging from two to ten years. Consequently, the limitations or exclusions specifically contained in this warranty may not be applicable to you. This includes defects in materials and workmanship, as well as any damage that may occur during normal use of the luggage. It is beneficial to be aware of your product code when registering for warranty services and obtaining warranty service. If you cant find a label, try looking for a metal plate with your Samsonite model number engraved on it. To locate a Service Center anywhere in the world,visit https://www.supportandgo.com/ServiceInfo/ServicePointLocation. 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