Get BT email help to manage your BT email account, learn about security, setting up, logging in and how to reset a password. All prices exclude 20% VAT. We offer reliable connectivity, but sometimes faults do occur. If an engineer needs to fix the fault, you can choose the best time for them to visit. BT Business App Save time, manage your account, and check your services at your fingertips Starts with two letters followed by six or seven alphanumeric. Broadband & internet BTnet 4190816 EEE producer registration number : WEE/AH0065TW Need some help with a BT product or service? Suitable for larger businesses in a range of different circuit options, BTnet Ethernet access offers a fast connection for data-hungry businesses. Report a fault online to put things right. Its not just quicker to view bills and track orders, you can even test the speed of your broadband. Read more about our network latency here. Dedicated leased line, just for your business, Guaranteed upload and download speeds of 50Mbps (100Mbps option also available), 100% target availability SLA so youre always connected, Guaranteed 5-hour fix time if something goes wrong, a month | 60 months | no connection fee | T&Cs apply, Maximum upload and download speeds of 1Gbps, Flexibility to change your speeds in line with business requirements, Additional resilience options to keep you connected. When you have a broadband connection, you share your bandwidth with others. BT | Business | MyOffice You are here: MyOffice Rate this page Click links below to log in My email Read your new messages Go to inbox > My bill Forgot to pay your bill? If you need help quickly, use the other contact options. Enjoy matching upload and download speeds of up to 100Mbps for a fixed monthly fee, with a 100% availability target so you'll always have that speed you need, when you need it. Its quick, easy and available 24/7. later the dashboard view will be restored. And if you cant find an answer, go ahead and ask your own question to the BT Broadband Community. In order to view the dashboard you will need to add If youd rather just get out your smartphone and send a message, BT Broadband have this as a contact option. Related Types of Business | Related Locations. Make sure you're always connected with mobile, broadband, phone systems and more. Phone lines Featureline & Embark Cloud Voice Express ISDN30/30e 08 & 09 Our activities added 24bn to the UK economy. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. We know that the internet is key to your business, and downtime means lost revenue. WhatsApp us, The quickest and easiest way to contact us. By email Send message We aim to respond to your email within 48 hours - excluding weekends. the new account(s) in My Permissions.Go to My permissions. If it's for your home account visit BT for the home. Here's how we'll help put things right. You can contact BT Broadband customer service via several channels, and it all comes down to the product you have with BT - Regular Broadband or BT Full Fibre. Log in to report a fault Register for My Account Reporting a fault - what happens next BT Business broadband, phone line, email or Cloud Voice services not working properly? Contact BT Business. If you're a BT Mobile customer and need help or support, you can call the number in the table and follow the IVR options to reach the right department as quickly as possible. Your order number will look like one of these. Sounds good doesnt it? BT Group is one of the UK's largest businesses, directly employing more than 80,000 people across various brands, including EE and BT Business. Price subject to survey and location. Website. Heres how well help put things right. To use BT live chat, it's recommended that you sign-in to your BT login so that your information is easier to access by the BT live chat representative. business Try contacting support if you still can't track your order. No matter what you need the BT phone number for, its important to know that BT has dozens of phone numbers. We can only deal with BT Business accounts. again. Every single time. You can find our standard Terms and Conditions at www.bt.com/terms. That means if the business next door is going through a busy spell, you might end up experiencing delays on your network. Thats why we offer market-leading 100% target service level availability, aiming to keep your leased line connection up and running at all times, with no outages. Cookies used for marketing and advertising purposes. Downloading the BT Business app is the easiest and smartest way to manage your BT Business account on the go. Sometimes we can identify and fix a fault at the same time. Get a 200Mbps leased line for 299/month (ex VAT) and keep it at that price for five years. Maybe there's a problem with your order. Its quick, easy and available 24/7. These cookies allowed us to study how users navigate on the website. BT business solutions Work faster, smarter, safer, and stay connected with your world. T&Cs apply. Every single time. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. 0330-123-4567 from a mobile Our great-value business broadband offers fast speeds and a reliable connection. Complete account control at your fingertips. View bills, set up and manage devices, check service status, speed and much more. Get answers to all your questions here. When people connect, there's no limit to the good they can do. Raise a general billing enquiry. For example you could say "bill enquiry" to be put through to the BT Business billing department, or if you have a technical issue you could say "report a fault". From networking solutions to link your locations, to security systems to protect your business, were here to help you kickstart your digital transformation. Want to write to us? Or ring us on : 0800 672 331 Register a complaint Contact Get help for all your BT Business products and services. From top tech articles to new events coming your way, and from cases studies to digital transformation inspiration, find it all in one place. If your requirement is for IT hardware, software and solutions and you don't have a usual IT Specialist, or you don't know their contact details, then please email sales@businessdirect.bt.com. You'll get a PDF file to keep and print out. Get in touch Call us Live chat Arrange a call back Your details First name * Last name * Company name * Mobile costs may vary. More information and review your options. How to Buy an Online Listing . We guarantee we'll carry out repairs within five hours so you can continue with business as usual. We aim to fix any faults within five hours day, night, or weekends. This can be done in the following ways: When you initially make your BT complaint, the provider will do its best to find a solution right away. The first step to make a BT complaint is to contact the provider right away with details of why youre unhappy with the service youve received. Help with BT Business services including broadband, phone lines, systems, mobile, hosting, email, and billing. This means no annoying lag or delays. This is just a tiny fraction of the information contained on BT Business' contact page! Glasgow, Scotlandbtbusiness.custhelp.com/app/homeJoined February 2009 5,644Following 13.5KFollowers Tweets Tweets & replies Media Likes BT Business Care's Tweets BT Business Care @btbusinesscare 4h Downloading the BT Business app is the easiest and smartest way to manage your BT Business account on the go. The good news is that BT has a strict complaints Code of Practice thats Ofgem approved, so you can rest easy that your BT complaint will be taken seriously. More about managing faults How you do popular tasks Request a copy bill Request a copy bill Best way to get a copy of your bill is to download one with My Account, or on the BT Business app. Simply follow the instructions below to get your BT Broadband problem fixed without listening to hold-music. How to Contact BT Openreach? With an ultra-low latency network, theres no delay when it comes to voice traffic, and we use Quality of Service prioritisation to offer business-grade calls with no delays or dropouts. BT live chat is a great way to quickly chat with a BT Business representative who can help you with your enquiry. Suitable for smaller businesses who need more than what broadband can offer. When you place an order you can keep track of how it's progressing when you can expect it to arrive or be installed. Create an account Are you an EE Mobile customer? This price does not include in-life modifications, upgrades, or moves on existing services. This means finding the right BT phone number can be more difficult than you first thought. AGE UK LONDON Business Description. Free from UK landlines. Its as simple as sending a message, answering a few verification questions, then getting your BT Business problem solved. Fix Problems and faults Contact Chat, phone, or email Contact us about. Weve broken down each way you can contact BT so you can choose the best option for you. Choose from BTnet Express, perfect for smaller businesses, starting from 195 a month, or BTnet with matching upload and download speeds of up to 10Gbps. This will connect you with a BT Broadband Specialist so you can have a text conversation with them. Safety starts with understanding how developers collect and share your data. The solutions we sell are integral to modern life. Available 24/7Free from UK landlines. Weve teamed up with Google to offer free training and one-to-one mentoring, to help you connect with customers and take your business to the next level. We are processing your online Starts with VOL followed by three and eleven numbers, Oops. Requesting a copy bill Check service status Download it now and use your device to be totally on top of things: View, pay, and download your bills. In the table below, youll find each BT phone number, as well as the IVR options you need to press to reach the right department. Choose your leased line plan Compare leased line pricing and find the best fit for your business. When you place an order, you can keep track of the progress and when you can expect it to arrive or be installed. Phone line not working properly? Dont miss our hassle-free ways to help yourself. The third step involves a second escalation of your BT complaint and is the final step that BT will take to resolve your complaint. BT Business Care @btbusinesscare We're here to help with any questions about your BT Business products or services, 8am to 8pm Monday to Friday. Get our fortnightly round-up of the best deals, reviews and money-saving tricks! When you run the tests online, well ask you simple questions, and let you know how well put things right. Not only that, you can also contact BT business in the following ways: To get in touch with BT Business by phone, there are several numbers and IVR options to choose from depending on the nature of your call and also what kind of business you are. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. Weve updated our BT Business privacy policy. Rest assured that your call is really important . Price quoted only available on a 5-year term contract and applies to new circuits only. From a higher volume of video calls than ever before, to cloud-based applications that need a solid line, the way we work has changed in the new hybrid world. This will involve a complete review of your complaint to make sure nothing has been missed. Text HELP and your landline phone number to 61998 BT Broadband will run some test You'll get a follow up call within 30 minutes It's really that simple to contact BT Broadband by SMS. You should never need to contact BT Openreach unless youre reporting an issue with street furniture such as telegraph poles, fibre cabinets, etc. Contact | Phone line & services | BT Business Business help Phone line & services Contact Phone line & services Popular Commonly asked questions Setting up Get up and running Using Making the most of . There are lots of quick and easy options to manage your . The BT Broadband forum is filled with useful information and questions asked by other customers. BTnet is optimised for voice traffic, including Cloud Voice and SIP services from BT. Wed also recommend using this time to restart any devices that were having trouble connecting to BT Broadband. Adjust your speeds to align with your needs: it's internet that grows with you. You need your order reference number. Broadband not working properly? You can use the BT Business WhatsApp to help with the following kinds of queries: The services and products mentioned on this website may only represent a small selection of the options available to you. A business leased line, on the other hand, is a dedicated line just for you. It's not just quicker to view bills and track orders, you can even test the speed of your broadband. BT Business broadband, phone line, email or Cloud Voice services not working properly? Location. From high-definition Teams and Zoom meetings with colleagues to crucial customer support, never miss an important call or conversation again. The quickest and easiest way to contact us By phone 0800 800 156 Monday - Saturday 08:00 - 18:00 Free from UK landlines. Work faster, smarter, safer, and stay connected with your world. Dont miss our hassle-free ways to help yourself. Help and support; Contact BT; Back. Message. Prices ex VAT. one. Business growth needs a rock-solid infrastructure. BT broadband complaints. Well need your site address and postcode, and an overview of what youll be using your connection for. Our dedicated internet lines are tailored to suit your business needs, with different packages according to your requirements. Don't worry, if you don't have the details of these accounts you can still track Search The Phone Book from BT to find contact details of businesses across the UK. By reporting a fault online, you use the same tests that our advisors would talk you through if you called us. BT Headquarters For corporate enquiries only - call or write to us at our registered office: 020 7356 5000 BT Group plc 1 Braham Street London E1 8EE Registered in England and Wales No. When you have team members working from different locations, a connection you can rely on is more important than ever. We needed to save money for the good of the Gosport and Fareham Academy Trust. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. WhatsApp us, The quickest and easiest way to contact us. Bring your people together with tools for easier communication and collaboration, and power their productivity with our customer contact solutions. Our SME solutions are for you. Fix Problems and faults Contact Chat, phone, or email Contact us about. We aim to respond to your email within 48 hours - excluding weekends. If your BT complaint is still unresolved or you feel that it wasnt dealt with appropriately at the first step, you can ask for your BT complaint to be escalated. Search The Phone Book from BT to find contact details of businesses across the UK. How does BTnet work with cloud applications? Connect your people and places with smart solutions tailored to your business. New BTnet EAD customers only. There are no limits to what people can do when they connect. Our website is free to use, and the commission we receive does not affect our opinion or the information we provide. Best if you're on your mobile. If you have a complaint about BT, there are several ways in which you can make a BT complaint. The Future is Now: Combat sophisticated cyber-threats with smart technology and continuous staff training. Mobile costs may vary. Discover wholesale, strategic digital transformation, designed for your business and its wider goals. Our BTnet platform is custom-built to provide your VoIP technology with super-low latency. Search The Phone Book from BT to find contact details of businesses across the UK. Choosing a BT phone number or contact method is important to get a better customer service experience. Compared with what we could pay and what we could get elsewhere, BTnet Leased Line was a no-brainer. In the table below you can find all the BT phone numbers for business customers and the relevant IVR options to get through as quickly as possible. But its not mandatory, anyone can quickly begin a BT live chat conversation by following these steps: We should point out that not all products and services from BT have the option for live chat. A pop-up will open and youll be connected to the BT Virtual Assistant who will take some basic information before transferring you to a BT live chat advisor who will be able to help you. To contact us by live chat, email or phone, visit: Residential customers You're currently on the BT Business website so if you need phone numbers or chat for your home account, please contact BT on our home website. By phone +441635 691702 If calling from abroad Available 24/7 for lost or stolen mobiles Cost of the call will depend on which country you are calling from. However, a well-designed system should route a customer to the right person. Unfortunately, BT's phone system is not well designed. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Box 730, Warrington, WA4 6WU, In the drop-down menu, choose Contact BT Business, Then choose the product you want to talk about. Popular shortcuts Order number Track a fault Report a fault Has hybrid work affected my offices bandwidth needs. Super-fast speeds of up to 10Gbps for both uploads and downloads - even during peak hours. Discover solutions that are built for your business, whatever you do. Got up to 250 employees? To quickly and securely report faults with BT Business broadband, phone line, email or Cloud Voice services, first log in. Designed for 250-4,000 employees, our scalable broadband and mobile packages grow with your business so youre always connected. Our SME solutions are for you. Contact sales. Unlike broadband, which works on a shared platform, a leased line gives you a single line all to yourself. We use cookies to deliver our services, and, if you agree, for analytics purposes to improve our services and to deliver customized ads. BT Phone Number for Customer Service & Broadband, Where To Get the Best Moving Boxes in 2022, Power off your BT Broadband router and disconnect it from the power, Plug your router back in to the power outlet, Wait at least two minutes to allow the router to fully boot-up and connect, Youll get a follow up call within 30 minutes, On the next screen, choose the product you need help with, Online via BT Live Chat or the complaints form, Eight weeks has passed since you first made your BT complaint, BT have issued you with a deadlock letter, Post: Ombudsman Services: Communications, P.O. Offer ends 5 March 2023. Starts with 5 or 6 numbers, followed by 6 numbers. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. However, weve compiled a list of the most common BT phone numbers so you can quickly find the right one for your query. The Phone/Broadband/Fault Reference Number you have entered is invalid, please try Live chat, phone or email for business billing enquiries, No matter how hard we try, we don't always get things right first time. Cyber-attacks are on the rise, and you cant afford to be complacent when it comes to internet security. If your problem is more complex and requires an engineer visit, BT Broadband will contact you in less than 15-minutes to book a slot thats suitable for you. Fibre business broadband only 25.95/month. If you have an issue you can find out if is just you, or impacting others in your area. 08:00 - 18:00. We're sorry but you need to use a different order tracker for that reference. Well work with you to develop a tailored package that meets your needs, from super-fast 5G to hardware and devices to keep your whole team connected, no matter where theyre working from. If youre still having an issue with your connection, you should get in touch with BT Customer Service to have them run some remote tests to get you back online. Maybe there's a problem with your order. Tavis House London WC1H 9NA | 020 7820 6770 . That means you dont need to share it with anyone else, so theres no risk of lags when youre on that all-important video call. This is a generic error message to tell your something is wrong, Starts with BOS followed by eight numbers, Starts with BT followed by six to nine characters, Starts with GBT followed by five to seven characters, Three letters, three numbers and then two letters, Starts with PX followed by letters and numbers. Our contact centres in the UK and Ireland are open to help keep you connected, but we have fewer people available to take your calls. The fastest way to get through to the right person on the BT Business phone number is to simply say what you need help with. For full Terms and Conditions and Service Level Agreements (SLAs), visit the BTnet Leased Line heading at business.bt.com/terms under the Broadband and Internet dropdown. In some cases, BT might need a little time to investigate your complaint and find the best course of action. With different channels to choose from depending on your service, be it an issue with billing or broadband, a complaint, getting help with your BT Business account, or anything else; it might be difficult to know how to contact BT. Download it now to be totally on top of things: View, pay, and download your bills. This is a great resource if youre trying to solve your problem as it's very likely someone else had the same problem and got a reply with the solution. To quickly and securely report faults with BT Business broadband, phone line, email or Cloud Voice services, first log in. Well offer the fastest fix with the first available visit youre in control to change it. The BT phone number and IVR options are available in the table below. You can do lots of things without picking up the phone. The Executive Committee assists the chief executive to: develop group strategy and budget for approval by the Board As your business grows, the demands on your internet connection grow too. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Keep your business, data and people safe with BTnets optional security add-ons including a firewall, file back-up and storage, and threat detection and prevention to ward off potential cyber-threats before they become a problem. Weve got your order request and will be in touch soon to complete your order. Log in to report a fault and youll go straight to the correct place to fix problems. Get a 200Mbps leased line for 299/month (ex VAT). order and you'll shortly receive an email with an order number you can use to If the system doesn't recognise what you've said, you will be able to choose from the options menu. Enjoy a reliable, fast and consistent connection on your cloud applications including Microsoft, Apple, Google and Amazon when you use a BTnet Leased Line. We're prioritising our most vulnerable customers so, if your call isn't very urgent, please use our online support or call us back at a later date. It's a little bit too early to track your order yet. That's why we've been named as a leading service provider by Gartner. BTnet is an internet connection dedicated to your business, so you don't need to fight for bandwidth with anyone else. Save your business 216 by locking in our Fibre 76 (broadband only) offer at 25.95/month (was 34.95) until April 2024. If anything happens to your internet leased line, we offer 24/7 support to get your business back on track. Weve even listed the BT opening hours so you dont make a phone call for nothing. If your broadband is struggling to cope with demand, then you need an internet connection that can keep up the pace. Be confident about transforming your business. The Phone Book ; The Phone Book Find a Business. Click on the button below to track the parent order. Search The Phone Book from BT to find contact details of businesses across the UK. At this point, your complaint will be escalated to the Telecommunications Ombudsman for an independent review of your BT complaint. Download our Service Level Agreement to find out more. In the latest release we've fixed some bugs to improve your experience using the BT Business app. Its really that simple to contact BT Broadband by SMS. We always aim for 100% target availability, but sometimes things do go wrong. We only collect anonymous data. Search The Phone Book from BT to find contact details of businesses across the UK. Monday - Saturday08:00 - 18:00Free from UK landlines. Sharing files. Its consistent, reliable connectivity for your business. Whatever industry youre in, weve got tailored solutions to help your people work smarter. Theyre available Monday to Sunday 7am - 10.30pm and you just need to go to the BT Broadband Help page on the Broadband Provider's website to begin. BTnet is an internet connection dedicated to your business, so you dont need to fight for bandwidth with anyone else. BT Cloud Voice combines the features of a traditional phone with the flexibility of the cloud. Running cloud-based applications. Try contacting support if you still can't Mobile costs may vary. Simply follow the instructions and you might not need to call BT Broadband. Your fault reference number will look like one of these: Starts with VOL followed by three numbers, a dash and eleven numbers, Starts with one number followed by a dash and nine numbers.